pocket wrote:you should deffo complain. Have you been back to the dealer yet?
i reckon they will say you have ticked the alarm box yourself, if that was the case i would of ticked alloy wheels,
this is the letter im sending
Sam Falconer
Arnold Clark
Motor Village
Millennium Park
New Swan Lane
West Bromwich
B70 0NR
Dear Sam Falconer,
Sale of Goods Act 1979: If consumers discover that products do not meet these requirements they can reject them and ask for their money back providing they do so quickly. Alternatively, they can request a repair or replacement or claim compensation. Aspects of quality include: not as described, fitness for purpose, freedom from minor defects, appearance and finish, also a reasonable condition at the time of sale and stay like that for a reasonable length of time.
On 12th September 2008 I part exchanged my Mini One for a Renault Megane registration ‘**05 ***’ from Arnold Clark (West Bromwich), at a value of £5495, which I have recently found NOT to be as described in the specification profile (witch I still obtain) when the vehicle was sold/advertised at the West Bromwich branch.
The specification profile stated:
The Vehicle is fitted with an alarm
I am making a written complaint to you (Sam Falconer General Manager) because of false advertising of the sale. One of reason I brought the vehicle that it had excellent security and safety features
I have contacted Renault who has confirmed that the above vehicle does NOT have an alarm fitted.
I have enclosed a copy of the specification profile for your knowledge.
I therefore wish to reject the goods and claim a replacement.
Please respond to my complaint within 14 days from receipt of this letter. I am acting on advice from Consumer Direct. If I do not receive a satisfactory reply within this time, I will be seeking to make a formal complaint to Trading Standards to be investigated on my behalf.
Yours faithfully
Mr. C M Thompson