dealers sharing information
Posted: Sun Sep 19, 2010 2:21 pm
Found out last week that Ford dealers don't share information regarding servicing work with other dealers.
Took mine in to a Ford dealer with air con not working to be told the condenser was gone caused by stone damage so therefore not covered by warranty!!
Took it last week to a different dealer for a service and mentioned the air con and what the other dealer had said, presuming that my service history would flag up on computer.
The guy on the desk told me that this is only the case within franchises but not different ones. So he put on job sheet i'd had aircon regassed and not working.
Picked the car up to be told by mechanic the condenser was corroded and would be fixed under warranty.
Result i think as the other dealer wanted £465 to fit a new one plus the £50 he'd already had for regas.
Will now embark on a mission to get that £50 back as i wouldn't have had to pay it under warranty.
Presuming this is the same for Renault as well.
Took mine in to a Ford dealer with air con not working to be told the condenser was gone caused by stone damage so therefore not covered by warranty!!
Took it last week to a different dealer for a service and mentioned the air con and what the other dealer had said, presuming that my service history would flag up on computer.
The guy on the desk told me that this is only the case within franchises but not different ones. So he put on job sheet i'd had aircon regassed and not working.
Picked the car up to be told by mechanic the condenser was corroded and would be fixed under warranty.
Result i think as the other dealer wanted £465 to fit a new one plus the £50 he'd already had for regas.
Will now embark on a mission to get that £50 back as i wouldn't have had to pay it under warranty.
Presuming this is the same for Renault as well.